Refunds may be provided in cases of damaged product or defective printing.
• Order number
• Date of purchase
• Name of the person whom the product was ordered under
• Description of the problem
• Digital image of any damage/defect
Customer Service will then provide an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund. Write the RMA number written in a conspicuous place on the outside of the return parcel.
Send the package to:
Visual Promotions - Returns
2040 Hwy 90 West
Sealy, Texas 77474
What cannot be returned: Our products are not stocked items and everything is custom printed. Refunds will not be provided based on customer error. Customer error includes size and style changes, plus changes in design. No returns will be accepted after 30 days of receipt of purchase. Items that are not in their original packaging cannot be returned. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return.
Returns for refund must be made within 30 days of receipt of purchase.
Returns for exchange or store credit must be made within 30 days of receipt of purchase.